House To House Moving Policies And Frequently Asked Questions

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House To House Moving Policies

We believe in honesty and transparency. See our moving policies below.

Rates have a 2-4 hour minimum (depending on distance from our current location). Hourly rating includes movers, box truck/enclosed trailer, tools, dollies, straps, moving blankets and wrap.

Customer On Site

The customer or a representative must be present during the move and final walkthrough. We need your guidance! It is the customer’s responsibility to do a final walkthrough of the premises to ensure we have taken all the items that are listed and a signature to sign the papers.

Payment

You must pay in full/remaining balance at the completion of the job.
Methods of payment: cash, cash app, Venmo, papal, check, and money orders.

Scope Of Work

If the scope of work requires work other than the originally agreed to in our job description discussed when the contract was executed, House To House Moving reserves the right to fulfill other obligations before completing additional work. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs that day.

Grand Pianos and Organs

We do not move grand pianos or organs. We recommend hiring your local professional music store to assist you; they will have more efficient equipment to move these items. We do move upright pianos and baby grands.

Unsafe Or Unsanitary Items

House To House Moving associates will not move items that we feel are unsafe or unsanitary. If House To House Moving associates feel that they are at risk of getting sick, hurt, or abused we have all rights to decline the job.

Safety of Others

For safety reasons, small children and animals must be out of the work area. We are not responsible under any circumstances if a child or animal is hurt while our associates are moving your belongings.

Hazardous Or Illegal Materials

House To House Moving will not load/pack any flammables, ammunition, firearms, drugs (legal or illegal), or hazardous materials due to safety laws. Customers will be responsible to move these items.

Simulated Wood Products

Simulated wood products and pressed boards have poor structural integrity which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for any damage of simulated wood or pressed board furniture.

Damages

House To House Moving employees are often asked to perform tasks that border on the impossible. House To House Moving will not be responsible for damages caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snag, and sharp edges in work areas and doorways, handing over balconies, railings, tight squeezes, and damage caused by weather.

Damages Part 2

We are not responsible for any damages done to some items such as TVs, computers, glassware, and boxes not packed by our company. Tvs are very thin and not very sturdy, any glass items such as bottles, vases, fishbowls, and etc. take a high risk of being busted due to the glass being very fine. Our associates will move anything you ask them to but are not responsible for anything damaged that was not packed by us. Any item that has high value/sentimental value, such as money, jewelry, diamonds, furniture, vases, etc. House To House Moving associates will NOT move any of these items. Some items have no price tag and accidents may happen, so we ask that you move these items yourself.

Damage Claims

Damage claims must be noted on the contract at the completion of move. We ask that you report any and all claims within 2 days of your move. Please email description and photos of all damages to
an***@ho*************.net

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